Pagencio Logo

Privacy Policy

Last Updated: July 2024

1. Introduction

Welcome to Pagencio. We are committed to protecting your privacy and handling your data in an open and transparent manner. This privacy policy details how we collect, use, and safeguard your information when you use our Website-as-a-Service platform ('Service').

2. Information We Collect

We collect information that is necessary to provide and improve our Service. This can be categorized as follows:

Personal Identification Data

When you register for our Service, we collect personal information such as your name, email address, and a hashed version of your password.

Project Data

To build your website, we collect all the information you provide, including but not limited to business information, design preferences, required features, text, and images.

Payment Data

Our payment processing is handled by our third-party partner, Copecart. We do not store your credit card details. We receive a confirmation of payment from Copecart, which includes your name, email, and the purchased plan, to create your account.

Communication Data

We store all communications you have with us, including messages sent through our dashboard chat (powered by Crisp) and emails sent to our support address.

Technical and Usage Data

We may automatically collect information about how you access and use the Service, such as your IP address, browser type, device information, pages visited, and the dates/times of your visits.

3. How We Use Your Information

We use the collected data for various purposes:

  • To provide, operate, and maintain our Service.
  • To create and manage your user account and website projects.
  • To process your subscription payments and renewals via our payment processor.
  • To communicate with you, including responding to your inquiries, providing support, and sending service-related announcements.
  • To improve and personalize our Service by analyzing usage patterns.
  • To ensure the security of our platform and prevent fraudulent activity.

4. Legal Basis for Processing (for GDPR)

If you are in the European Economic Area (EEA), we process your personal data on the following legal bases:

  • Performance of a contract: To fulfill our service obligations to you.
  • Legitimate interests: For purposes like improving our service, marketing, and security, provided these interests are not overridden by your data protection rights.
  • Consent: Where you have given us explicit consent to use your data for a specific purpose.
  • Legal obligation: To comply with applicable laws and regulations.

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with third parties only in the following situations:

  • With Service Providers: We work with third-party companies that help us operate our Service, such as payment processors (Copecart), cloud hosting providers (Firebase), and customer support platforms (Crisp).
  • For Legal Reasons: We may disclose your information if required by law or in response to valid requests by public authorities.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred.
  • With Your Consent: We may disclose your personal information for any other purpose with your consent.

6. Third-Party Services

Copecart processes your payments. We recommend you review their privacy policy to understand how they handle your data.

Crisp provides our live chat functionality. All chat conversations are stored on Crisp's servers.

We use Google Firebase for hosting, database management, authentication, and file storage. Firebase is a Google product and adheres to Google's privacy policy.

7. Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

8. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

9. Your Data Protection Rights (GDPR)

If you are a resident of the EEA, you have the following data protection rights:

  • The right to access: You have the right to request copies of your personal data.
  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate.
  • The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
  • The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
  • The right to complain: You have the right to complain to a Data Protection Authority about our collection and use of your personal data.

10. Cookies Policy

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

11. Children's Privacy

Our Service does not address anyone under the age of 18 ('Children'). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last Updated' date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us by email: mail@pgencio.com.